1. Reservations
Send your request through our website form or send us an email at info@tibet.my. With each inquiry, please include the following information:
a. Your desired destinations;
b. Departure date
c. Length of your trip
d. Your name, email address and country of citizenship.
We will confirm your inquiry with a reply within 24 hours.
2. Payment Methods
We can confirm your tour reservation with a payment of 30% of the total tour cost plus 100% of the cost of any flights or train tickets required for your tour. You can then pay the balance due for your tour to our local staff after your arrival in Lhasa.
3. Luggage Allowances
The regulations of the General Administration of Civil Aviation of China states that, the free baggage allowance within China is 20kg (44 pounds) for economy class flights, 30kg (66 pounds) for business class flights, and 40kg (88 pounds) for first class flights, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the traveler. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
4. Itinerary changes and cancellations
We make every effort to operate tours as listed on our website, however, we reserve the right to modify the itinerary, or substitute the activities, hotels, meals or transportation as we deem necessary. We also have the right to cancel a trip at any time prior to its commencement for every reason, like unforeseen circumstances, or circumstances beyond our control. In this cases we will re-book you on different day, however if we are unable to rebook you, we will issue a full field claim.
5. Meals
At Tibet.my all of our tours include a daily breakfast. Lunch and dinner is not included as we prefer to give the freedom to our clients to try the local food by themselves. Meals are usually served at the hotel. Dinner may also be served at a local restaurant. Although we cannot guarantee special meal requests, we will do our best to provide you with specialized dietary needs for meals as well as your special needs for hotel rooms such as adjacent or connecting rooms, bed sizes, etc.
